Shipping and Delivery Policy

Last updated: March 03, 2025

This Cancellation and Refund Policy ("Policy") applies to both:

  1. MiniTaka Subscription Plans - the SaaS services provided by MiniTaka (operated by Orange Wing Technology LLP).
  2. Third-Party Seller Products - products or services offered by independent Sellers who use the MiniTaka Platform.

Please read this Policy carefully to understand your rights and obligations regarding cancellations, returns, and refunds.

A. MiniTaka Subscription Plans

1. Scope

By subscribing to any paid plan with MiniTaka, you acknowledge and agree to the terms outlined in this section for subscription cancellations and refunds.

2. Monthly Subscriptions

No Refunds: Monthly subscription fees are non-refundable. If you cancel before the end of a monthly billing cycle, the cancellation will take effect in the following billing cycle, and no prorated refunds will be issued for the unused portion of the current cycle.

3. Yearly Subscriptions

  • Partial Refund Eligibility: If you cancel your annual plan mid-term, you may be eligible for a partial refund. We will deduct the equivalent monthly rate (including applicable taxes and payment gateway fees) for each month used from the total annual fee.
    • Example: If the yearly subscription is Rs 1200, and the monthly plan costs Rs 120, canceling in the 6th month means you owe 6 x Rs. 120 = Rs. 720 (plus any taxes/fees). The remainder may be refunded.
    • If you cancel in the 11th month (where monthly usage fees exceed the prepaid amount), no refund will apply.
  • Processing Time: Refunds (where applicable) are typically processed within 7-15 business days from the date of approval to your original payment method.

4. How to Cancel

To cancel a MiniTaka subscription, please email us at social@minitaka.com. Include your account details and a brief explanation of the reason for cancellation.

B. Third-Party Seller Products

1. Seller Responsibility

MiniTaka is a SaaS platform. Orange Wing Technology LLP does not sell, own, or ship the products listed by Sellers on the MiniTaka Platform. Each Seller sets their own policies regarding cancellations, returns, and refunds of their products or services.

2. Return and Exchange Window

Return or exchange periods vary by Seller. Typically, Sellers will specify a timeframe (e.g., 30 days post-delivery). Buyers must review the specific Seller's policy before purchasing.

3. How to Initiate a Return or Exchange

To request a return, exchange, or cancellation of a product you purchased from a Seller's store on MiniTaka, you must contact the Seller directly at the email address or contact form they provide.

MiniTaka Support: If you have trouble reaching the Seller, you may contact MiniTaka support at  social@minitaka.com. We will do our best to connect you with the Seller but cannot guarantee a return or exchange on the Seller's behalf.

4. Refund Processing Time

If a Seller approves your refund, it may take anywhere from 7-30 business days (depending on the Seller's bank or payment service provider) after the Seller confirms the return or cancellation.

MiniTaka is not responsible for the Seller's refund timelines or decisions.

5. Disputes

If a Buyer disputes a Seller's decision, MiniTaka may, at its discretion, provide limited mediation. However, we do not accept liability for the Seller's refusal or inability to issue refunds or process returns.

C. Contact Us

If you have any questions about this Cancellation and Refund Policy: