Shipping and Delivery Policy

Last updated: March 03, 2025

This Shipping and Delivery Policy ("Policy") explains how products sold by Sellers on the MiniTaka Platform are shipped and delivered. Orange Wing Technology LLP ("We," "Us," or "Our") operates MiniTaka as a SaaS platform. Each Seller is responsible for handling their own orders and fulfillment.

A. Order Processing (Physical Goods)

1. Seller-Managed Fulfillment

Each Seller on MiniTaka is solely responsible for fulfilling and shipping their products. MiniTaka does not stock or ship items.

For questions about your order status, shipping method, or delivery, please contact the Seller directly.

2. Processing Time

Most Sellers process orders within 1-3 business days after receiving payment (excluding weekends and holidays). During high-volume periods, such as holidays or special promotions, processing times may vary. Check the Seller's store listing for specific information.

B. Shipping Costs

1. Domestic Shipping

Shipping fees vary based on the Seller's chosen courier, the weight of the package, and the delivery destination. The total shipping cost is typically displayed at checkout or outlined in the Seller's store policy.

2. Free Shipping

Some Sellers may offer free shipping promotions. These promotions, if available, are governed by the Seller's own terms and conditions.

3. Additional Fees

Any applicable taxes, customs duties, or import fees for domestic or international shipments are the responsibility of the Buyer unless specified otherwise by the Seller.

C. International Shipping

1. Availability

Not all Sellers on MiniTaka ship internationally. When they do, estimated delivery times vary by country. The Seller's store listing or shipping details will specify if international shipping is available.

2. Customs and Duties

International orders may be subject to customs clearance. The Buyer is responsible for any additional fees, duties, or taxes required by the destination country. Delays due to customs processing are beyond the Seller's control.

D. Lost, Damaged, or Delayed Shipments

1. Responsibility

Since each Seller coordinates shipping independently, it is the Seller's responsibility to assist with lost, damaged, or delayed shipments. Buyers should first contact the Seller for tracking updates or to file any claims related to damaged or missing packages.

2. Seller's Role

Sellers may offer a replacement, refund, or other resolution for any shipping-related issues according to their store policies. MiniTaka does not issue refunds for products it does not sell or ship.

E. Seller's Non-Delivery or Breach

If the Seller fails to deliver the product or significantly breaches any shipping obligation, the Buyer's remedy is through the Seller. MiniTaka can assist in contacting the Seller but is not liable for any Seller's non-delivery or breach.

F. Contact Us

If you have any questions about this Shipping and Delivery Policy: