Refunds

The 15-day free trial exists so you can decide before you pay, which means most sellers never need a refund. When a charge does need reversing, here is how it works.

When a refund applies

• You were charged after intending to cancel during the trial, and the trial had not lapsed.
• A duplicate or incorrect charge was made.

How to request one

• Open Billing, then Invoices and find the charge.
• Choose Request refund and add a short reason, or message support with the invoice number.
• Approved refunds go back to your original payment method. Your bank typically takes a few working days to show it.

A refund does not automatically cancel your plan, and cancelling does not automatically refund the current period. Do both steps if you want both outcomes. See the cancelling article for the second step.