What the AI may answer alone

The chat assistant can reply to buyers on its own, but only within limits you set. You decide how much it handles and where it must pass the conversation to a human.

What it can answer alone

• Product questions it can answer from your catalog, such as price, size and availability.
• Order status, when the buyer asks where their order is.
• Common questions you have added to its knowledge, like your return window or delivery time.

What it hands over

• Anything it is unsure about, rather than guessing.
• Requests for a discount or a refund, which always route to you.
• A message where the buyer asks for a person.

Every automated reply is logged, and you can read the full thread at any time. Turn the assistant down to draft-only if you would rather approve each reply before it sends while you build trust in it.