Shipping and delivery policy
Last updated: March 03, 2025
This Shipping and Delivery Policy ("Policy") explains how products sold by Sellers on the MiniTaka Platform are shipped and delivered. Orange Wing Technology LLP ("We," "Us," or "Our") operates MiniTaka as a SaaS platform. Each Seller is responsible for handling their own orders and fulfillment.
A. Order processing (physical goods)
Seller-managed fulfillment: Each Seller on MiniTaka is solely responsible for fulfilling and shipping their products. MiniTaka does not stock or ship items. For questions about your order status, shipping method, or delivery, please contact the Seller directly. Processing time: Most Sellers process orders within 1–3 business days after receiving payment (excluding weekends and holidays). During high-volume periods, such as holidays or special promotions, processing times may vary. Check the Seller's store listing for specific information.
B. Shipping costs
Domestic shipping: Shipping fees vary based on the Seller's chosen courier, the weight of the package, and the delivery destination. The total shipping cost is typically displayed at checkout or outlined in the Seller's store policy. Free shipping: Some Sellers may offer free shipping promotions, governed by the Seller's own terms and conditions. Additional fees: Any applicable taxes, customs duties, or import fees are the responsibility of the Buyer unless specified otherwise by the Seller.
C. International shipping
Availability: Not all Sellers on MiniTaka ship internationally. When they do, estimated delivery times vary by country. The Seller's store listing or shipping details will specify if international shipping is available. Customs and duties: International orders may be subject to customs clearance. The Buyer is responsible for any additional fees, duties, or taxes required by the destination country. Delays due to customs processing are beyond the Seller's control.
D. Lost, damaged, or delayed shipments
Responsibility: Since each Seller coordinates shipping independently, it is the Seller's responsibility to assist with lost, damaged, or delayed shipments. Buyers should first contact the Seller for tracking updates or to file any claims. Seller's role: Sellers may offer a replacement, refund, or other resolution according to their store policies. MiniTaka does not issue refunds for products it does not sell or ship.
E. Seller's non-delivery or breach
If the Seller fails to deliver the product or significantly breaches any shipping obligation, the Buyer's remedy is through the Seller. MiniTaka can assist in contacting the Seller but is not liable for any Seller's non-delivery or breach.
F. Contact us
If you have any questions about this Shipping and Delivery Policy, contact us by email at social@minitaka.com or by visiting the contact page on our website.